Grievance redressal through a Complaints Officer
- A complaint can be filed with them in person, by post, telephone, or email within 3 months of becoming aware of the violation (this can be extended by another 3 months).
- The CO must acknowledge the complaint, decide within 7 working days (on the same day for healthcare emergencies), and inform the reasons for their decision within 10 days.
- If the Act has been violated, CO can direct the establishment to rectify the violation, counsel the violator, or recommend disciplinary action for repeated violations.
- The Ombudsman or court can be approached if there is dissatisfaction with the decision.